Frequently Asked Questions

Have a question or need help with something in our shop? We're here to help! Below you will find the answers to some of our most frequently asked questions. If you cannot find the answer to your question here, feel free to send us a message!

General

Due to an overwhelming number of inquiries, we do not accept requests for custom work, but we do offer a variety of editable templates to give you full personalization options without the wait.

Sign up for our newsletter to receive emails regarding new products, promotions, and shop news.

Occasionally we run flash sales and promotions in our store. Sign up for our newsletter to be the first to know when a new sale starts!

You can contact us at hello@sweetsummerdesigns.com, and we typically respond within 24-48 hours.

New items are listed to our store daily, and our design team is working hard to create even more products, variations, and themes. Although we are currently not accepting custom order requests, we are open to suggestions for products that you would like to see in our store.

We offer a wide variety of premade and editable digital downloads for many occasions and occupations, as well as clothing, stationary, and home d├ęcor. Whether you're looking for a new notebook, planning a bridal shower for your best friend, or planning social media content for your salon, we've got you covered!

Returns

Due to the digital nature of most of our products, we cannot accept returns or exchanges. Physical goods are made to order, and production typically begins the same day an order is placed, so we are unable to process returns or exchanges.

Due to the digital nature of our products, we cannot accept returns or exchanges. Please be sure to read all item information and view all item photos prior to purchasing to ensure that you have selected the item that best fits your needs. If you have any questions about any of our products, please feel free to contact us.

Rewards

Yes! Our Sweet Rewards Club gives you the opportunity to earn points for every purchase made through our website or Etsy shop. Bonus points can also be earned through various tasks, referrals, and interactions.

To sign up for our Sweet Rewards Club, click on the pink floating "Sweet Rewards" button that can be found on the right hand side of our page. Simply click on "Create Account" to get started.

Tech Support

We have officially partnered with Prints of Love to provide fast, high quality printing for your templates. Visit our Print Studio page for more details on this service.

Yes, all digital items purchased through our main website or through our Etsy shop can be download on all phones. Please visit the How To Download Your Digital Purchase blog for visual instructions. 

Please visit our download guide for step-by-step instructions for downloading and editing any of our products.

If you made a purchase through our Etsy shop, your download link will always be accessible directly through your account. Simply visit the "Purchases and Reviews" section in your Etsy account to find it. There are no expiration dates or download limits for these links. If you are having trouble locating this section, please visit the How To Download Your Digital Purchase blog for visual instructions.

If you made a purchase through our main website and registered for an account, you will be able to access the download links again.

Please keep in mind that you are responsible for making sure you have access to the email address connected to your Etsy account. Having the ability to access your download links on your own will be much faster and smoother than having to wait for us to send you a third party link. 

Our main website and our Etsy shop are both set up to automatically email download links shortly after a transaction is completed. This creates a smooth, quick experience so that the customer can instantly download their purchase without having to wait for a Sweet Summer Designer to send a third party link. It is your responsibility to be sure that you have access to the email address you used for your purchase.

When we receive messages requesting for download links to be emailed manually, the customer will be directed to our FAQ and download guides to follow instructions for resolving the issue. In the event that a customer is still unable to locate a download link after following our help page and download guides, a third party link from WeTransfer will be sent within 24-72 hours. Please keep in mind that we receive dozens of orders a day, and we may not be able to manually create links instantly.

(Our staff receives notifications when links have been accessed and downloaded.)

Templett is a free online template editing service. When you purchase an editable template from our store, Templett will automatically send you an email to set up a free account to access your template. Templett is web based, so there is no need to install any apps or programs. (Templett is currently not accessible on mobile devices.)