Our main website and our Etsy shop are both set up to automatically email download links shortly after a transaction is completed. This creates a smooth, quick experience so that the customer can instantly download their purchase without having to wait for a Sweet Summer Designer to send a third party link. It is your responsibility to be sure that you have access to the email address you used for your purchase.
When we receive messages requesting for download links to be emailed manually, the customer will be directed to our FAQ and download guides to follow instructions for resolving the issue. In the event that a customer is still unable to locate a download link after following our help page and download guides, a third party link from WeTransfer will be sent within 24-72 hours. Please keep in mind that we receive dozens of orders a day, and we may not be able to manually create links instantly.
(Our staff receives notifications when links have been accessed and downloaded.)